The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish relationship with client
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Client enquiries are attended to in a timely and courteous manner Completed |
Evidence:
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Active listening skills are demonstrated in dealing with client enquiries and help and assistance is provided to ensure the full and accurate completion of initial documentation where required Completed |
Evidence:
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Identify client needs
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Where applicable initial documentation is examined to determine the products and services of interest to the client Completed |
Evidence:
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Clear and unambiguous communication is undertaken with the client to determine and clarify the products and services of interest to them Completed |
Evidence:
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Clients are informed clearly on the regulatory restrictions on providing financial products advice Completed |
Evidence:
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Clients are encouraged to disclose relevant information to determine their personal and financial situation and special needs Completed |
Evidence:
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Requests for information, advice, products or services that fall outside the organisation's scope of operation are identified and the client informed where such information, advice, products or services can be obtained where possible Completed |
Evidence:
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The range of products and services available are explained to the client in a clear and unambiguous way, avoiding jargon and in a language appropriate to the receiver Completed |
Evidence:
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Identify general advice boundaries of product/service
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The range of products and services of interest to the client are analysed to determine their categorisation is general advice in line with legislation and organisation policy Completed |
Evidence:
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The client is referred to appropriate specialist personnel where requested advice is deemed to fall outside the category of general advice Completed |
Evidence:
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Provide general advice to client
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The client is assisted to make informed choices on products and services using relevant documentation Completed |
Evidence:
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Advice is provided to the client in strict accordance with regulatory restrictions, organisation policy and organisational tools Completed |
Evidence:
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Product knowledge appropriate for the service or advice offered is demonstrated when providing advice to the client Completed |
Evidence:
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Recommendations are explained and discussed with the client in a clear and unambiguous way Completed |
Evidence:
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